PRIVACY POLICY FOR COMPLETEPROPERTYSOLUTIONSSCOTLAND.COM

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1. Responsible Person – Data Controller

​Complete Property Solutions Scotland ("we," "us," or "our") is the Data Controller responsible for processing personal data under this policy.

We can be contacted at:
Email: info@completepropertysolutionsscotland.com
Phone: 07753142758
Address: 120 Bellhaven park, Glasgow, G69 9FB

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2. Your Rights Under GDPR

​Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right to Access: Request a copy of the data we hold about you.

• Right to Rectification: Request correction of any incorrect or incomplete data.

• Right to Object: Object to the processing of your personal data.

• Right to Data Portability: Request your data in a suitable format to transfer elsewhere.

• Right to Erasure: Request deletion of your data in certain circumstances.

To exercise any of these rights, please contact our Data Controller at the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). More details on filing a complaint can be found at www.ico.org.uk.

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3. Use of Your Data

​We respect individuals' right to privacy and are committed to protecting personal information.

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3.1 Contact via Our Website
When you submit an enquiry through our website, we collect your:

• Name

• Company Name (if applicable)

• Email Address

• Message Content

This information is collected solely for the purpose of responding to your enquiry. Your request is processed by our administration team, and a secure copy is stored within our system.

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3.2 Legal Basis for Processing

​We process personal data under the following legal bases:

• Consent: When you provide voluntary information (e.g., submitting an enquiry).

• Contract Necessity: To fulfil a contract with you (e.g. services provided).

• Legal Obligation: Compliance with legal requirements.

• Legitimate Interest: For business operations, ensuring service efficiency, and security.

 

3.3 Data Retention

​We retain personal data as necessary to fulfil our obligations and legal requirements. This includes:

• Tenant, lessee, or contractor data held for up to 12 years after the end of the relationship.

• Enquiry records stored securely for follow-up and service purposes.

• Data stored on secure servers, email systems, and physical filing systems, all protected with strict access controls.

 

4. Use of Cookies

​Our website uses cookies to enhance user experience and track engagement.

 

4.1 Types of Cookies Used:

• ​Necessary Cookies: Essential for website functionality.

• Analytics Cookies: Help us understand visitor behaviour (e.g., Google Analytics).

 

You can manage cookie preferences in your browser settings

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5. Data Security

​We implement strict security measures to protect personal data from unauthorized access, loss, or misuse. This includes:

• Secure Servers: Hosting data in the EU or in jurisdictions with EU-equivalent protections.

• Access Controls: Restricting access to authorized personnel only.

• Encryption & Firewalls: To safeguard sensitive information.

 

6. Changes to This Policy

​We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website. Please check this page periodically for updates.

If you have any questions, feel free to contact us at info@completepropertysolutionsscotland.com.

Last Updated: [08/02/2025]